Welcome to the GOSMOON FAQ Help Center.
Please browse this FAQ page to find the answers that best match your question(s). If you can't find what you're looking for please feel free to contact us at sales@ gosmoon.com or firstname.lastname@example.org, or check the footer menu at the bottom of our website for additional pages. Our customer support team works around the clock to respond to any question(s) you may have.
We appreciate you!
About Shipping & Tracking
What shipping methods do you offer?
We offer Standard International Shipping. Your order will be shipped to your doorstep within 12-18 business days. We are currently working on an express option.
Additional shipping info can be found on our 'Shipping Policies' on the footer of this page.
How long will it take to receive my order?
We offer Standard International Shipping. Your order will be shipped to your doorstep in within 12-18 business days. If the order has not been delivered within this specified time please contact our customer support team for an update. (Note: Shipping time does not include processing time which is generally 1-3 days)
My order was delivered but I'm missing an item?!
In some cases, items from the same order are shipped separately to get them to you faster. If this happens, don't panic, your items are on the way! If you are absolutely sure that you're missing an item please contact our customer service team sales@ gosmoon.com OR email@example.com. We take pride in our customer service and will make sure everything is sorted out promptly.
How do I track my orders?
If you would like to track your order simply visit our 'Track Your Order' page and input your tracking #. If you have not received your tracking # contact our customer service team sales@ gosmoon.com or firstname.lastname@example.org with your name and order number and they will gladly provide it for you.
To view our full shipping policies page please click it on the footer of the page.
About Returns & Refunds
We always take care in selecting high quality and trusted goods to offer for sale on the GOSMOON website. For this reason, we have a very low return & refund rate.
How do I claim a return/refund?
If you receive an item that is damaged, incorrect, or defective you are eligible for a replacement. Please contact our customer service team at sales@ gosmoon.com OR email@example.com with your name, order #, and photos or operating videos clearly showing the problem with the item and we will sort everything out in a timely manner.
If you would like a refund instead of a replacement please let us know in your initial e-mail.
Rules for refunds
We will provide a complete refund if you are not happy with your product, as long as the problem is reported within 3 days of item delivery.
Refunds will only be issued after we receive the item. Customers are responsible for the return shipping fee.
If an item is in transit, it cannot be refunded until it is returned to us.